This is important information we need to share with you, so we recommend taking the time to read through the details so you can get up to speed. It's actually pretty interesting stuff!
The Policy explains how we collect your personal information, what we do with it, and, most importantly, how it's protected.
Why we collect personal information
We collect personal information from you when it is reasonably necessary for a business purpose.
That means we collect it to supply you with the products you have asked for and to provide you with the best possible service.
Other reasons we collect personal information are to:
- Understand you, and how we can meet your needs now and in the future.
- Develop or evaluate products.
- Provide updates regarding our products and services e.g newsletters, special offers, competitions or promotions
- Make ads more relevant to you, whether they're about our products or those of other companies.
- Manage our business.
- Comply with our legal obligations.
The type of information we collect
We collect personal information about you and the people that you book events for. Information like your name, address, date of birth, location, contact details, payment details, financial information, and information about how and where you purchase and use our products. If you are purchasing a product for a child, we will also collect information like your childs name, date of birth, the school they attend, their gender and any special requirements such as dietary or medical information we need to know about. We may also take photographs or videos of the participants during activities or events for publicity or advertising.
There are a few different ways we collect this information.
What we collect straight from you
We collect most personal information directly from you. For example, you might fill out a form online or give it to one of our representatives on the phone or at an event.
Of course, you can choose not to provide your personal information or may just want to deal with us anonymously. If this happens, we may not be able to provide you with the product you've asked for or give you the level of service you expect.
What we collect from your online activity
- Site performance identifiers: these give us information about how our websites or apps are used. This helps us provide you with a more user-friendly experience.
- Analytics cookies: we use these to gather statistics about our site and apps. For example, they help us monitor how many users are on the site or app, and what sections are most popular.
- Advertising cookies: we use these cookies to improve our understanding of the kind of advertising that may be relevant to you.
It's important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser. However, doing this might mean that parts of our websites and apps may not work as they should.
What we collect from others
Other people might give us personal information about you. For example, we might be given personal information by your parent or guardian if you are under 18 or by a Nanny or Carer.
We may also collect personal information from other companies that are able to disclose it to us, if it's not practical to collect it from you. For example, we might buy or obtain personal information from trusted sources to help us identify people who might be interested in hearing about our products.
We will take reasonable steps to make sure you know we have your personal information, how we got it and how we'll handle it.
Insights from statistics and research
We aggregate and process personal information to generate new insights about our network, products and customers, so we can provide you with the best possible service.
Sensitive personal information
When we talk about sensitive information, we mean details about your race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, genetics or criminal record.
Generally speaking, we don't need sensitive information about you. However we do need to know any relevant health or dietary issues to ensure that when providing soccer coaching or fitness training, we take any requirements into account when providing our services to you.
Legal obligations and other privacy exceptions
We give access to personal information where we are permitted or obliged to do so by Australian law. For example, in some circumstances we will use or disclose personal information to react to unlawful activity, serious misconduct, or to reduce or prevent a serious threat to life, health or safety.
We are obliged to cooperate with law enforcement bodies in some circumstances. We may disclose personal information, including information about phone calls and service use, when we receive an access request or warrant that is authorised under Australian law.
We will only disclose personal information to others if you've given us permission, or if the disclosure relates to the main reason we collected the information and you'd reasonably expect us to do so.
We may use your personal information to send you advertising that is customised or more relevant to your interests, characteristics or general location. This doesn't necessarily mean you'll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you.
Advertising our products
We may advertise by mail, phone, email, text, and online via the internet and in apps.
Security is serious. We're committed to protecting your personal information. Some of the security measures we use include:
- Firewalls and access logging tools that protect against unauthorised access to your data and our network.
- Secure work environments and workflow systems that prevent unauthorised access and copying of your personal information.
- Secure server and closed network environments.
- Encryption of data in transit.
- Virus scanning tools.
- Management of access privileges, to ensure that only those who really need it can see your personal information.
- Ongoing training and security reviews.
These measures are robust, but security risks do change. We will remain vigilant in our efforts to protect your personal information.
How to access your personal information
If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.
You can ask for access by emailing us on email@example.com
There are circumstances under Australian privacy laws where we may not give you access to the personal information we hold about you. For example, we can't give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety.
There is generally no cost for accessing the personal information we hold about you, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead.
Quality of Personal Information
We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please email us on firstname.lastname@example.org